Terms of Service

Last Updated: October 14, 2026

Welcome to Glowvelra!

These Terms of Service ("Terms") govern your access to and use of https://glowvelra.com, including browsing our website, purchasing products, and using services provided through our online store.

Throughout these Terms, "Glowvelra," "we," "us," and "our" refer to the operator of the Glowvelra online store.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please refrain from using the website or making purchases through it.

1. General Conditions

By using our website or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or are acting with the authorization required by applicable law.

You agree to provide accurate and complete information when placing orders or using store features.

You must not use our website or products for unlawful purposes or violate applicable laws when using our services.

We reserve the right to restrict access or refuse transactions where reasonably necessary to prevent fraud, protect website security, or comply with legal obligations.

Nothing in these Terms removes or reduces your mandatory consumer rights.

2. Online Store Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

However, occasional typographical errors, technical issues, or inaccuracies may occur.

Product colors and appearance may vary slightly depending on lighting, screen settings, and individual viewing conditions.

Such variations do not remove your rights if a product is materially different from its description or fails to meet applicable legal requirements.

We may update product information, descriptions, and availability from time to time.

3. Product Availability

All products are subject to availability.

We may limit quantities or discontinue products where reasonably necessary.

If a product becomes unavailable after an order is placed, we will notify you and provide an appropriate solution, including a refund for any unavailable item that cannot be supplied.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment authorization problems, or genuine stock limitations.

Where payment has already been collected for a cancelled order, the relevant amount will be refunded.

4. Prices and Payments

Product prices are displayed on our website in the currency indicated during shopping or checkout.

Prices may change without prior notice, but changes will not affect orders already accepted unless an adjustment is required by law or expressly agreed with you.

Applicable shipping charges, taxes, and other charges collected by Glowvelra will be disclosed during checkout.

Payment must be completed using an accepted payment method.

Transactions may be processed through independent payment service providers.

If a clear pricing error is discovered before an order is fulfilled, we will contact you regarding the correct price and provide the opportunity to confirm or cancel the affected order.

We will not charge an undisclosed higher price without your agreement.

5. Order Confirmation and Acceptance

After submitting an order, you will ordinarily receive an email acknowledging the purchase.

An order may remain subject to payment verification, availability checks, and reasonable fraud prevention procedures.

We will notify you if an order cannot be accepted or fulfilled.

Please review your order information carefully before completing checkout.

If you notice an error in your order details, contact support@glowvelra.com as soon as possible.

6. Shipping and Delivery

Shipping destinations, processing times, delivery estimates, and available shipping charges are described in our Shipping & Delivery policy.

Delivery times are estimates unless we have expressly agreed to a specific delivery deadline.

Unexpected delays may occur due to carrier disruptions, customs procedures, severe weather, public holidays, or other circumstances outside our reasonable control.

We will provide reasonable assistance when a shipment is delayed, damaged, or missing.

Our obligations regarding delivery and responsibility for goods are governed by applicable consumer protection laws.

For further details, please review our Shipping & Delivery policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, and order cancellations are governed by our Return & Refund Policy, together with any applicable statutory consumer rights.

Eligible products may be returned within the return period and under the conditions stated in that policy.

If you receive a defective, damaged, incorrect, or misdescribed item, please contact our customer support team.

Nothing in these Terms limits rights that cannot legally be excluded, including any statutory cancellation, withdrawal, refund, or product guarantee rights.

For assistance, email support@glowvelra.com.

8. Customer Accounts

If account registration is available, you are responsible for providing accurate registration information and maintaining the confidentiality of your login credentials.

Please notify us promptly if you believe your account has been accessed without authorization.

You must not use another person's account without permission.

We may suspend or restrict an account when reasonably necessary to address fraudulent activity, security concerns, or significant violations of these Terms.

Applicable legal rights and obligations concerning existing orders will remain unaffected.

9. Intellectual Property

Unless otherwise stated, the original text, graphics, designs, logos, photographs, and other protected content displayed on our website belong to Glowvelra or their respective rights holders.

You may access and use website content for lawful personal, non-commercial purposes.

You may not reproduce, distribute, modify, or commercially exploit protected website content without the appropriate permission, except where permitted by law.

The Glowvelra name and related branding may not be used in a manner that falsely suggests authorization, endorsement, or affiliation.

10. Prohibited Activities

When using our website, you agree not to:

• Engage in fraudulent or unlawful activities.

• Submit false or misleading information.

• Attempt unauthorized access to accounts or website systems.

• Distribute malicious software or harmful code.

• Interfere with the security or operation of our website.

• Infringe the intellectual property or privacy rights of others.

• Use automated systems in ways that materially disrupt our services or violate applicable law.

We may take reasonable action to prevent or address prohibited activity.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party platforms, including payment providers, delivery services, and other service partners.

These providers may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services outside our control.

However, the use of third-party providers does not remove any legal responsibilities that Glowvelra owes to its customers.

12. Website Availability and Technical Issues

We aim to keep our website accessible, functional, and secure.

However, temporary interruptions may occur due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.

We do not guarantee that every website feature will be available without interruption.

We may modify website features or temporarily suspend access when reasonably necessary for operational or security purposes.

These provisions do not affect your rights regarding products or services purchased from us.

13. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Glowvelra is not responsible for losses arising solely from circumstances outside our reasonable control or from a customer's unlawful misuse of our website.

We do not exclude liability for fraud, fraudulent misrepresentation, personal injury, or any other matter for which liability cannot lawfully be excluded or restricted.

Nothing in these Terms limits your mandatory rights to receive products that comply with applicable descriptions, quality standards, and consumer protection requirements.

Any limitation of liability applies only to the extent permitted by the law governing the relevant claim.

14. Privacy and Personal Information

Our collection and handling of personal information are described in our Privacy Notice.

Please review that notice to understand how information may be collected, used, shared, and protected when you interact with our store.

For privacy-related inquiries, contact support@glowvelra.com.

15. Changes to These Terms

We may revise these Terms to reflect changes in our services, business operations, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively remove contractual rights already acquired under an accepted purchase.

Where required by law, we will provide appropriate notice of material changes.

Continued use of the website following a valid update may be subject to the revised Terms, but does not replace any consent legally required for particular changes.

16. Governing Law and Disputes

These Terms are interpreted in accordance with the laws applicable to the relevant transaction and the rights of the parties.

Nothing in these Terms deprives consumers of mandatory protections available under the laws of their country or region where those protections apply.

If you experience an issue with an order or our services, we encourage you to contact our customer support team so we can attempt to resolve the matter fairly.

You retain any right to seek remedies from competent courts, regulators, or other legally available dispute resolution bodies.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will apply only to the extent legally permitted.

The remaining provisions will continue to operate wherever possible.

18. Contact Information

If you have questions regarding these Terms of Service, please contact:

Glowvelra Customer Support

Website: https://glowvelra.com

Email: support@glowvelra.com

Thank you for visiting Glowvelra and shopping with us.

HONG KONG JIAYI GLOBAL LIMITED
RM B 16/F EUBANK PLAZA , 9 CHIU LUNG ST , CENTRAL ,HONG KONG