Shipping & Delivery

Last Updated: October 14, 2026

Thank you for shopping with Glowvelra!

We are committed to providing a convenient and transparent shipping experience. Please review the following information regarding order processing, estimated delivery times, shipping charges, and tracking.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

During peak shopping periods, promotional events, or holidays, processing may take longer than usual.

Please note that order processing time is separate from shipping transit time.

2. Estimated Shipping Times

Once your order has been processed and dispatched, estimated shipping times vary depending on your delivery destination.

Destination	Estimated Shipping Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
Australia	7–15 business days
European Countries	7–18 business days
Other International Destinations	10–20 business days

These shipping times are estimates rather than guaranteed delivery dates.

Estimated total delivery time = Order processing time + Shipping transit time.

Actual delivery may vary due to customs clearance, carrier operations, local postal services, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Any specific delivery commitment made during checkout will apply to your order.

3. Shipping Fees

Shipping charges, available delivery methods, and any applicable free-shipping offers will be displayed at checkout before your order is completed.

Shipping costs may vary depending on the destination, order contents, and shipping method selected.

The shipping amount confirmed at checkout will apply to your purchase, subject to any lawful adjustments agreed with you.

4. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Please allow some time for your tracking information to become active after shipment.

Tracking updates depend on the carrier and may not be available immediately.

If your tracking information has not updated for an extended period, please contact us at support@glowvelra.com.

5. International Shipping

Glowvelra accepts orders from destinations supported by our checkout system.

Available shipping destinations and delivery methods are determined during checkout.

Some international shipments may require customs clearance, which can affect delivery times.

6. Customs Duties and Import Taxes

Depending on the destination country, international orders may be subject to customs duties, import taxes, or other government-imposed fees.

Any taxes or charges collected by Glowvelra will be identified during checkout.

Where applicable charges are not collected at checkout, the recipient may be responsible for paying them, subject to applicable law and information provided before purchase.

We recommend reviewing your local customs regulations before placing an international order.

7. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address, contact information, and postal code are accurate before completing your purchase.

If you discover an error, contact support@glowvelra.com as soon as possible.

We will make reasonable efforts to update your shipping details before dispatch, but changes cannot always be guaranteed.

Once a package has been shipped, the carrier may not permit address modifications.

If an order cannot be delivered due to an incorrect address, we will review the circumstances and advise you of available redelivery or refund options in accordance with applicable law.

8. Delayed, Lost, or Missing Packages

Although we aim to provide reliable delivery estimates, unexpected shipping delays may occur.

If your order is significantly delayed, appears lost, or has been marked as delivered but cannot be located, please contact our support team.

We may work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Where we are legally responsible for a shipment that has not been delivered, we will provide the remedy required by applicable consumer law.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photos of the damaged item or packaging where available.

We will review your request and provide an appropriate solution under our Return & Refund Policy and applicable consumer protection laws.

10. Contact Information

For any questions regarding shipping, tracking, or delivery, please contact:

Glowvelra Customer Support

Email: support@glowvelra.com

Website: https://glowvelra.com

We appreciate your patience and thank you for choosing Glowvelra.

HONG KONG JIAYI GLOBAL LIMITED
RM B 16/F EUBANK PLAZA , 9 CHIU LUNG ST , CENTRAL ,HONG KONG