Privacy Notice

Last Updated: October 14, 2026

At Glowvelra, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Notice explains how Glowvelra ("we," "us," or "our") collects, uses, shares, stores, and protects personal information when you visit https://glowvelra.com, purchase products, communicate with us, or use our online services.

By using our website, you acknowledge that your personal information may be processed as described in this notice, subject to applicable privacy laws. Where consent is legally required, we will seek it separately.

1. Information We Collect

The information we collect depends on how you interact with our website.

Personal and Contact Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Account information and preferences

Order and Payment Information

When you make a purchase, we may process:

• Products purchased

• Order numbers and purchase history

• Payment status and transaction references

• Shipping and delivery details

• Return and refund records

Payment information is handled through payment service providers. The payment details available to us depend on the provider and transaction. We do not need you to send complete payment card information to customer support.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and interactions with our website

• Referral information

• Cookies and similar online identifiers

Customer Communications

We may retain information you provide when contacting customer support, submitting feedback, or making a privacy request.

2. How We Use Your Information

We use personal information for purposes including:

Order Processing and Fulfillment

To process purchases, confirm payments, arrange shipping, provide tracking information, and manage returns or refunds.

Customer Support

To respond to inquiries, resolve problems, and provide assistance with products and orders.

Website Operations and Improvement

To maintain store functionality, analyze website performance, improve navigation, and understand how customers interact with our services.

Security and Fraud Prevention

To identify suspicious activity, protect transactions, prevent misuse, and maintain the security of our website.

Marketing and Communications

To send product updates, promotional offers, or newsletters where permitted by law, including obtaining consent when required.

Legal Compliance

To maintain necessary business records, fulfill legal obligations, handle disputes, and respond to lawful requests.

3. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we process information on one or more of the following grounds:

• Performance of a contract: Processing information necessary to complete purchases, arrange delivery, and provide requested customer support.

• Legitimate interests: Maintaining website security, preventing fraud, improving services, and administering our business where those interests are not overridden by your rights.

• Legal obligations: Maintaining records and complying with applicable laws or regulatory requirements.

• Consent: Processing information for activities that legally require permission, such as certain marketing communications or non-essential tracking technologies.

You may withdraw consent where applicable. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Sharing Personal Information

We may share relevant personal information with trusted third parties when reasonably necessary to operate our store and provide services.

These may include:

• E-commerce hosting and technical service providers

• Payment processing and fraud prevention providers

• Shipping, logistics, and fulfillment partners

• Customer support providers

• Email and marketing service providers

• Website analytics and advertising partners

We share information according to the service being performed and applicable legal requirements.

We may also disclose information when required by law, to protect legitimate legal rights, to investigate fraud, or in connection with a lawful business transaction.

Some advertising-related disclosures may be classified as a "sale," "sharing," or targeted advertising under applicable privacy laws, even where no money is exchanged for the information.

Where such laws apply, we will provide the legally required privacy choices.

5. Shopify and Payment Services

Our online store uses Shopify as its e-commerce platform.

Shopify provides technology that supports our storefront, shopping cart, checkout, and other store functions.

Shopify and its affiliated services may process certain customer information in connection with providing these features. Some processing may be governed by Shopify's own privacy practices.

You can learn more about Shopify's consumer privacy practices at:

https://www.shopify.com/legal/privacy/consumers

Information regarding Shopify's privacy requests is available at:

https://privacy.shopify.com/en

Payment providers may also process information under their own privacy notices.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the shopping cart functioning

• Remember certain preferences

• Support secure checkout

• Measure website activity

• Improve website performance

• Support relevant advertising where enabled

Some cookies are necessary for essential website functionality.

Other technologies, such as analytics or advertising cookies, may require your consent depending on your location.

Where applicable, you can manage cookie preferences through the controls provided on our website, your browser settings, or available privacy choices.

Disabling essential cookies may prevent certain shopping features from operating correctly.

Where required by applicable law, we recognize qualifying opt-out preference signals, including Global Privacy Control, for the relevant browser or device.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may email you information about products, offers, and store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or contacting support@glowvelra.com.

Unsubscribing from promotional messages does not prevent necessary transactional communications, such as order confirmations, shipping notifications, or refund updates.

We do not treat providing a telephone number for delivery as automatic permission to receive promotional text messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this notice or meet applicable legal obligations.

Retention periods depend on factors such as:

• Order fulfillment and customer service needs

• Accounting and tax requirements

• Dispute resolution periods

• Fraud prevention and security requirements

• Applicable legal recordkeeping obligations

When personal information is no longer required, we take reasonable steps to delete it or make it non-identifiable, unless continued retention is legally permitted or required.

9. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

These measures may include secure payment processing, access controls, and safeguards provided by our service partners.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

Please protect your account credentials and avoid sharing sensitive payment details through ordinary email.

10. International Data Transfers

Because Glowvelra operates online and uses third-party service providers, personal information may be processed or stored in countries outside your country of residence.

Different countries may have different data protection laws.

Where applicable law requires specific safeguards for international transfers, we will use an appropriate lawful transfer mechanism.

11. Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have rights to:

• Access personal information held about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Obtain a portable copy of certain information

• Restrict or object to certain processing

• Withdraw consent when processing is based on consent

• Opt out of qualifying targeted advertising or personal information sharing

Some rights are subject to legal conditions and exceptions.

To exercise a privacy right, please email:

support@glowvelra.com

Use the subject line "Privacy Request" and explain the nature of your request.

For advertising-related opt-out requests, you may use the subject line "Privacy Opt-Out Request."

We may request reasonable information to verify your identity or the authority of someone acting on your behalf.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

Where available, you may also appeal a privacy-related decision or submit a complaint to the relevant data protection authority.

12. Children's Privacy

Our website is intended for customers who are legally permitted to make online purchases.

We do not knowingly seek to collect personal information from children below the age protected by applicable privacy laws.

If you believe a child has provided us with personal information without appropriate authorization, please contact support@glowvelra.com.

We will review the matter and take appropriate steps in accordance with applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to review the privacy notices of third-party services before submitting personal information to them.

14. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our business practices, services, technology, or legal obligations.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or request renewed consent.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Notice or your personal information, please contact:

Glowvelra

Website: https://glowvelra.com

Email: support@glowvelra.com

Privacy Contact: support@glowvelra.com

We appreciate your trust and are committed to treating your personal information with care and respect.