Contact Us
We're Here to Help!
Thank you for visiting Glowvelra.
We value every customer and are committed to making your shopping experience as smooth and enjoyable as possible.
Whether you have questions about our products, need assistance with an existing order, or would like information about shipping or returns, our customer support team is here to assist you.
Customer Support
Store Name: Glowvelra
Website: https://glowvelra.com
Email: support@glowvelra.com
For all customer service inquiries, please contact us by email. We review inquiries on business days and aim to respond as soon as reasonably possible.
Order Assistance
If you're contacting us about an existing order, please include the following information whenever possible:
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Your order number
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The full name used when placing the order
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The email address associated with your purchase
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A brief description of your question or concern
Providing these details helps us locate your order and assist you more efficiently.
Shipping and Delivery Questions
If you have questions about delivery times, tracking information, or the status of your shipment, please check our Shipping & Delivery policy or email our support team.
If your order appears significantly delayed or your tracking information has not updated for an extended period, please let us know so we can help investigate.
Returns, Refunds, and Order Issues
For return requests, refund inquiries, damaged items, or incorrect products, please contact us at:
Include your order number and a description of the issue. Relevant photos can help us review damaged or incorrect items more efficiently, although they are not required in every case.
Please read our Return & Refund Policy for information about eligibility, return instructions, and refund processing.
Order Changes and Cancellations
If you need to update your shipping address or request an order cancellation, please contact us as soon as possible.
We will do our best to assist you before your order is dispatched. Once an order has shipped, changes or cancellations may no longer be possible through the shipping process, although applicable return and cancellation rights remain available.
Privacy Inquiries
If you have questions about how your personal information is used or wish to exercise applicable privacy rights, email us with the subject line "Privacy Request."
For your security, please never send passwords, complete credit card numbers, card security codes, or one-time verification codes by email.
We Appreciate Your Feedback
Customer feedback helps us improve our products, services, and shopping experience.
We appreciate your patience, support, and trust.
Thank you for shopping with Glowvelra!
HONG KONG JIAYI GLOBAL LIMITED
RM B 16/F EUBANK PLAZA , 9 CHIU LUNG ST , CENTRAL ,HONG KONG