Return & Refund Policy

Last Updated: October 14, 2026

At Glowvelra, customer satisfaction is important to us. We want you to feel confident when shopping with us and understand your options if something is not right with your purchase.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

We offer a 14-day return period for eligible products.

If you are not satisfied with your purchase, you may contact us to request a return within 14 calendar days after receiving your order.

For a voluntary change-of-mind return, the following conditions generally apply:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, labels, and included accessories where applicable.

• You must provide your order number, receipt, or other reasonable proof of purchase.

• The product must not fall within a legally permitted return exception that was properly disclosed before purchase.

These conditions do not limit your statutory rights regarding defective, damaged, incorrectly supplied, or misdescribed goods.

Where applicable consumer law allows you to inspect goods before deciding whether to keep them, those rights remain unaffected.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: support@glowvelra.com

Include your order number, the item you wish to return, and a brief explanation of your request.

Our support team will review your inquiry and provide the appropriate return instructions and destination.

Please do not send any products to an address printed on the original shipping package without confirming the correct return destination.

The return destination may differ from the original shipping address and may be located outside your country.

For eligible voluntary returns, items should generally be sent back within 14 calendar days after you notify us of your return request, unless we agree otherwise or applicable law provides a different deadline.

Where a statutory right of withdrawal applies, you may exercise that right by sending us a clear cancellation statement. Prior approval from customer support is not required to make a valid statutory withdrawal.

3. Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns, including:

• Products that have been used, damaged through misuse, or materially altered after delivery.

• Sealed products that are not suitable for return for health or hygiene reasons once unsealed, where the applicable legal requirements for this exception are met.

• Personalized or custom-made products where an applicable statutory exception permits exclusion.

• Other products specifically identified as non-returnable before purchase, to the extent permitted by law.

Opening an outer shipping package does not automatically make a product non-returnable.

Items purchased during a promotion or sale remain eligible for returns unless a valid exception was clearly disclosed and is permitted by applicable law.

These exceptions do not affect your legal rights when a product is defective, damaged upon arrival, incorrectly supplied, or not as described.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Email support@glowvelra.com with your order number and a description of the issue.

Photographs of the item and packaging may help us investigate your request more efficiently.

After reviewing the circumstances, we will provide the remedy required by applicable law. Depending on the situation, this may include a replacement, repair where appropriate, price reduction, or refund.

When a return is necessary because of an error or defect for which Glowvelra is responsible, we will cover the necessary return shipping cost.

5. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for direct return shipping costs where permitted by applicable law and disclosed before purchase.

The cost depends on the return destination, package size, and shipping carrier. International return postage may be higher than domestic postage.

We recommend using a trackable shipping service and keeping proof of shipment.

If a return is required because the product was damaged, defective, or incorrectly supplied and the issue is attributable to us, Glowvelra will cover the necessary return shipping expenses.

No additional refund processing fee will be charged.

6. Refund Processing

Once your returned item has been received, we will inspect it and determine whether it meets the applicable return requirements.

For eligible voluntary returns, we aim to process refunds within 5–10 business days after receiving the returned item.

Where consumer protection laws require an earlier refund or a refund based on proof of return shipment, the applicable legal deadline will take priority.

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, credit card company, or payment provider may require additional time to reflect the funds in your account.

For eligible voluntary change-of-mind returns, the refund generally covers the price paid for the returned item.

Original shipping charges are not refunded unless required by applicable law or expressly agreed otherwise.

Where statutory withdrawal rights apply, any legally required refund of standard outbound delivery charges will also be provided.

7. Order Cancellations

If you wish to cancel an order, please contact support@glowvelra.com as soon as possible.

If the order has not yet been dispatched and can be cancelled, we will issue a full refund.

Once an order has been shipped, we may be unable to stop delivery. However, you may still exercise any applicable return or statutory cancellation rights after dispatch.

8. Exchanges

If you would like a different product or variation, please contact our support team.

For voluntary exchanges, the simplest option is generally to return the original eligible item and place a new order.

If you received a defective or incorrect product, please contact us before placing another order so that we can arrange an appropriate remedy.

9. Missing or Delayed Refunds

If you have received confirmation that your refund has been processed but the funds have not appeared in your account, please:

• Check the original payment account.

• Contact your bank or payment provider for any pending credit.

• Email support@glowvelra.com if additional assistance is needed.

We will help investigate your refund status.

10. Your Statutory Consumer Rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable consumer protection laws.

Customers in certain countries or regions, including the European Union and the United Kingdom, may have additional statutory cancellation, withdrawal, refund, or product guarantee rights.

Where those rights apply, their requirements and deadlines will take priority over any less favorable provision in this policy.

11. Contact Us

For all return, exchange, and refund inquiries:

Glowvelra Customer Support

Email: support@glowvelra.com

Website: https://glowvelra.com

Thank you for shopping with Glowvelra. We appreciate your trust and will work to resolve eligible order issues fairly.

HONG KONG JIAYI GLOBAL LIMITED
RM B 16/F EUBANK PLAZA , 9 CHIU LUNG ST , CENTRAL ,HONG KONG